Advice for US buyers...

We are happy to sell and ship to the US and normally use UPS for shipping larger parcels, as generally speaking it's their home market, so should be able to deliver swiftly to the correct address....

*** Update Oct 25 *** Due to Trumpy, the $800 threshold for tax and duty has been removed and ALL shipments to the US are now subject to tax and duty, so please read about this below. We will charge this in our invoice.

For smaller, lighter (<2Lb) packages we use Royal Mail as their rates are considerably better.

Once we know what's being sent and to where, we will send you an invoice. The amounts will be in British pounds (GBP), not USD so you may need to visit your bank to make a transfer. The details you need will be on the invoice, but please ensure you cover any charges so that the amount on the invoice is the amount we receive, in GBP.

For shipping we need the full address and your phone number. UPS may also require some form of compliance identification which can either be;

• Business Tax Id (business customers)

• Social Security Number (private clients)

• EIN

If using Royal Mail we typically don't need any compliance data but will need an email and phone number.

Shipping to most mainland US addresses should take less than a week as these generally go by air mail. All packages are tracked and tracking data will normally be provided by the courier via email.

Payments and the WISE option

We appreciate many in the US will not be familiar with international payments and that traditional Bank wire transfers can be expensive and tiresome. One of our customers (thank you David) suggests using the WISE App as a secure and simple approach which has transparent fees. In his words - "However, it is not commonly used in the US and most people I know aren't familiar with it, unless they are from the UK/EU. If you have a lot of US based customers it might be nice to list it as an option for payment."

My thanks to Becky who provided the following guidance on using the WISE App to make a payment from the US. Note that we don't have a WISE reference ourselves.

I just made the second payment using WISE. The app has an option to upload your invoice and it pulls everything from there. By choosing that option it was super simple. Then it saves your info so to pay this you were already in there I just added the invoice number.

Hey EAGLE 3 HOLDINGS LIMITED, I just sent you money with Wise. You should receive 23.24 GBP in your account by Tuesday.

Track the transfer using this link:

https://wise.com/en/track/c3056382661b4652b5e79e3d0363cea6?utm_medium=rmt&utm_source=android&utm_content=activity-page

Tax and Duty

As of late 2025 this has changed as you can see in the release below. For Royal Mail, it now appears that we will be charged tax and duty prior to sending which complicates our business process as previously this was charged locally on delivery. It appears we have Trumpy to thanks for this. Well done.

Royal Mail changes

From September 2025 customers can use Royal Mail’s new postal delivery duties paid (PDDP) services. This follows the US executive order on 30 July which states that goods valued at $800 or less will no longer be exempt from import duties and taxes from Friday 29 August.

Now, with just a few exceptions, all goods entering the USA will attract duties which will need to be paid to the US Customs Authorities, a process that will be handled by Royal Mail. This is a change to the previous rules where all goods under a value of $800 could enter the US duty free.

For business (account) customers:

Duties will be calculated applicable to where the items, being sent to the US, were manufactured, and paid to US Customs. Royal Mail will invoice customers for duties we have paid on their behalf.

There will be a handling fee per parcel to cover the additional costs associated with providing clearance services into the US.

For consumers and small businesses:

Postage can be purchased online or at a Post Office.

Duties on items will be calculated and collected at the point of buying the postage.

Consumers sending gifts worth less than $100 will not have to pay duty.

Customers who only send personal correspondence are not affected by the changes. They can continue to send items to the US, without a customs declaration, as they do now.

If you have any questions please get in contact via email at sales@eagleboatwindows.co.uk

Have a great day (as I know you love to say :-)